Terms and Conditions

STOCK CONTROL
To the best of our knowledge the product quantities shown in each listing are correct. Occasionally an error may occur and in this instance you will be notified via email. Items will either be ordered immediately and forwarded on at no extra postage charge, or if stated by yourself via email / telephone a refund will be made.

PHOTOGRAPHS
Every care is taken when we photograph our products to try to reproduce accurate images. Please be aware however that colours may vary on monitor screens. Shade cards on certain products are available to purchase at a small cost.

PAYMENT INFORMATION
Full payment is required at checkout.
​Our payments are processed by Pay Pal and square merchants. We accept all major credit and debit cards.
An SSL certificate is in place, which allows our customers to shop and pay with confidence on a secure padlock payment page.

DELIVERY INFORMATION
The Habbyhub uses Royal Mail as their main courier. Once an order has been dispatched, we cannot be held responsible for any delay / non delivery or loss / damage of parcels. We do recommend to select Recorded Signed for delivery option for high cost orders.
​Parcels are not considered lost by Royal Mail untill 16 days have passed by from the postage date. Check out their terms & conditions at www.royalmail.com

If after 16 days you have not received your order please contact us via our contact page or telephone us, so we can start a claim against Royal Mail.

Please make sure that all delivery address details and contact information are correct before confirming your transaction. The habbyhub cannot be held responsible if an incorrect address or postcode is entered.

MISSING ITEMS / INCORRECT ORDER
All orders are checked before they leave the habbyhub. In the unlikely event that human error has occured and your order is incomplete or wrong, please notify us within 72 hours via our contact page / email / telephone.
After this time no action will be taken.
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FAULTY / DAMAGED PRODUCTS
If in the unlikely event your order is faulty on arrival, please contact us within 72 hours to discuss.
We will require the item to be returned, once received we can offer a replacement or full refund.
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RETURNS / COOLING OFF PERIOD
Under the consumer protection law for online selling, customers have a” 14 day cooling off period ” from purchase.
During this time customers may change their mind and wish to return their goods.
Customers must contact the habbyhub via our contact page / email  or telephone with their intentions.
All goods must be unused with their packaging intact and remain in a sellable condition.
In this instance as a change of mind is on the customers side, you will be responsible for all return costs. It is advised to obtain a proof of postage reciept. Once goods have been received and inspected at our end a full refund will be issued within 14 days.

DATA PROTECTION GDPR MAY 2018
Genaral Data Protection Regulation.  This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through habbyhub.co.uk
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including WordPress , the provider of the website design package platform. You can reference the WordPress Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, such as, instructions where to leave parcels at alternative addresses.

REASONS I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
1. as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
2. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
3. as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

DISCLOSURE AND SHARING OF PERSONAL INFORMATION
Information about my customers is important to ensure my business runs smoothly and provides them with a high customer service. I share your personal information for very limited reasons and in limited circumstances. These are as follows:
1.Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, ( in this case Royal Mail ). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
2.Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, but only to the extent permitted by law.
3.Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

RETENTION OF PERSONAL DATA
I will retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. All data will be kept for a time period of 7 years.

YOUR RIGHTS
1.Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2.Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3.Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Hannah Murphy, am the data controller of your personal information. If you have any questions or concerns, you may contact me at habbyhub@gmail.com